www.parts-and-warranty.com - Online Parts - Warranty - Support

CSP ADDONS - MUST HAVE

Benefit from a number of bolt-on software developed to extend the functionality of the Customer Support Paltform.

FEATURES

Customer Support Portal and its main online systems offer over 100 add-on modules to support the growth of your business and increse your customers's satisfaction.

CALL LOG

Record and manage service calls at the OEM side. As a part of CSP all calls are recorded, tracked, classified and auto-attached to the individual equipment file.

NON-CONFORMITY REPORTS

The NCR Addon assists OEMs to miantain quality by tracking all non-conformities. NCR also covers Corrective Actions and Preventive Actions roadmap.

FIELD SERVICE SYSTEM

This system serves the on-field engineers providing access to various technical information and on-line forms.
Offers real-time on-line form filing, electronic signatures. Designed for tablets or other mobile equipment. Provides real-time link to the office with the ability to track engineer's data/activities.

MULTIPLE LOCATIONS

Retain and exchange information between multiple warehouses to provide dealers/customers the most accurate information on availabilities, delivery and leat times. Fast link to the ERP is commonly used to maintain material requisition in different types of wareouses - in-house, intra-company, extra-company, vendor-based and vendor-managed inventory.

MULI-LANGUAGE

As CSP is used worldwide, the multi-language module is in high demand. As a start-up the multi-language module offers a selection of basic translations in 6 languages - English, German, French, Italian, Spanish, Russian. More languages can be added or verbiage customized upon customer request.

MULTI-CURRENCY

CSP being 24x7 on-line system is extensively used in different time zones and customers outside the OEMs standard working hours. Supporting multiple currency and exchange rate maintenance is a must for the global market players.

ERP/CSP Integration

CSP and its add-ons are designed to interact with manufacturers' ERP systems and manage the resources, functions and overall information of the business. Automation and data exchange minimize the time spent on routine operations and lets your team spend more quality time managing customer service requests.

CLIENTS SAY

Compete on the next level of business.

The people who never sleep - quickest reply and fix to ANY ISSUE ... COST EFFECTIVE AND INNOVATIVE.

Fil Filipov

Former CEO, Terex Cranes

We have seen significant increases in user activity in our PartsOnline section with our user accounts increasing by 800% from 20 accounts to 200 accounts in the first 5 years.